“Inclusive Society”, a topic which is so close
to my heart. Firstly I would like to share my experience and what I know about an
inclusive society. When I started my first job as a manager at a wedding
decoration firm I was just an undergraduate.
At that time I didn’t know my eyesight was so poor to work in an office
environment. Employees who worked under me at that time had noticed I had a
poor eyesight and they have told this matter to the director of the
organization. They have tested my eyesight while I was at work in different
ways that I didn’t have any clue that they were testing me. One day the
director told me I got a poor eyesight which is a barrier for the position I
was working at that time and told me to resign from the job. It was a shock for
me, I can still remember the day I left that job. I stood in the bus stop
wondering what to do or where to go for a long time. After that I was afraid to
apply for any jobs and I was at home for 2 years trying different treatments to
improve my eyesight.
Then I joined the Sri Lanka Council for the
Blind rehabilitation program, to learn how to use the computer with screen
readers and to learn Braille. I also joined the Employers’ Federation of Ceylon
ICT program for the visually impaired. I gained good knowledge about screen
readers and I also served as a volunteer information technology instructor at Rathmalana
School for the Blind. At that time I was confident that I can work in an office
environment because I had good knowledge in tools that a visually impaired
person can use in an office environment to perform different tasks. When I was
a member in the Sri Lanka Federation of Visually Handicapped Youth I got my
dream job, the job that I loved to do. To be an e-Marketing Consultant. I was
very happy about my new job. I had lots of experience and knowledge to apply at
my work to improve the business for the new organization I joined.
As usual I started analysing their web site and
recognised some changes and started working on them. I checked their email
marketing system and fixed an issue they were facing at that time, I created
new social media pages which are essential for their kind of business, checking
emails, social media inquiries, analysing website hits etc. e-Marketing was a
new area for business at that time so no one at the organisation didn’t know
much about e-Marketing. For them e-Marketing was, the number of Facebook Fan
Page likes and the number of Facebook friends. I was working with screen
readers, a magnified computer screen and a video magnifier to read printed
documents. I felt like I was an “Alien”, who has come from another world, where
others were performing their tasks normally. Other employees in the organisation made me feel like that. They were focussing
more on things I couldn’t do than things I can do. For example designing
leaflets, which is challenging for me to do with my vision. They didn’t believe
in building a strong e-marketing base which will help an organisation to
improve their business in the future and a visually challenged person can do it
for them. I didn’t want to work there anymore because my working environment
was very uncomfortable.
After that I got an opportunity to work with
the Employers’ Federation of Ceylon. To manage the e-Marketing campaign for
their biggest event, “The EFC Business Symposium”. And to manage the
e-Marketing campaign for the project “Local Empowerment through Economic
Development” (LEED), organized by The Employers’ Federation of Ceylon
Disability Network. It was a totally different working environment for me. When
I was working with them I felt that my voice was heard and I’m an important
person in the organization. I also got an opportunity to work as a “Bio Medical
Support Technician”, a job title many visually impaired persons would skip when
applying for a job. Managing a person with disability at a working place is a
rare skill for an employer. I saw that quality in all the workers in the
company where I worked as a Bio Medical Technician. It’s amazing how encouraging
they were, my boss always used to say “Believe in God, He can do miracles” and
he told others to support me at work. I had my own tool set. I had a portable
video magnifier, a torch, a normal magnifier and my screen reading software
installed to the laptop. My boss used to take my opinion in IT related issues
in the company. I felt that I’m an important employee in the company. I
supported in repairing bio medical equipment’s, preparing documents, managing
maintenance reports, handing over repaired machines to hospitals and managing IT
related tasks in the company.
In sports I got the opportunity to practice and
play with regular vision players and I was welcomed to join with them both in
Swimming and Chess. When I was reading for my degree and other courses I got
all the resources I needed to complete my tasks. Lecturers and my colleagues
were very supportive and friendly. With all these mixed experiences about an
inclusive society I was so excited and happy to participate in the workshop on “Supporting
Inclusive Society”.
The workshop was organized by the Asian Blind
Union (ABU). venue of the workshop was Opulent River Face Hotel. It was a 4 day
workshop, starting from the 21st May to 24th May 2017.
The facilitator for the workshop was Ms. Soha Fleyfil. Members from India, Pakistan,
Afganistan and Sri Lanka participated in the workshop.
The main topics covered in the workshop were
defining inclusion, disability inclusion, Characteristics of an inclusive
organisation, Characteristics of an inclusive manager, the project cycle,
vision, mission, overall strategy, accessibility and areas of accessibility. We
did lot of practical’s to understand the meanings of all the lessons and how we
can practically use what we learned from the workshop. The lessons were structured
in a way that we can understand everything about an inclusive society. Among
South Asian countries I felt that India is in front when it comes to protecting
rights for a person with disability. In Pakistan and Afganistan it is
similar to what we are practicing here
in Sri Lanka.
According to my experiences and the knowledge I
gained from the workshop I feel that if you are a person with a disability no
matter what tools you use, for a visually impaired person even though you have
a synthetic pair of eyes that you can use at your workplace, if the working
environment is not comfortable for you, it is hard for you to perform your tasks
effectively and efficiently. For me an inclusive organisation is an
organisation which values the contribution of all employees, including
individuals with disabilities. Our voice should be heard. It makes us feel we
are also a part of the organisation. I felt that, if employers can participate
in these kinds of workshops they would also learn something that they can use
at their workplace. The manager plays a crucial role in an inclusive
organisation. For an inclusive organisation, “Full participation is not the goal it is the action”!